Issue tracking software is a type of computer application that is designed to help businesses and organizations manage their workflow by tracking and managing issues, bugs, and tasks related to their products, services, or projects. The software is used to log and prioritize issues and track their status from the time they are identified until they are resolved.
The main purpose of issue tracking software is to ensure that all issues are resolved in a timely manner, thus improving the quality of the final product or service. It helps project managers, developers, and other team members to collaborate and work together on resolving issues by providing a central location where they can communicate and share information about the issue.
The software typically features a dashboard that provides an overview of all issues, allowing users to filter by status, priority, and other parameters. It also includes tools for creating and assigning tasks, tracking progress, setting deadlines, and generating reports.
Issue tracking software is commonly used in software development, but it can also be applied in other areas such as customer support, project management, and quality assurance. It can be deployed as a standalone application or integrated with other project management software tools to provide a more comprehensive solution.
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